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T&Cs

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Payment & Delivery Terms

We accept payment for goods via all major credit, debit cards and Paypal and offer our customers a secure, reliable and trusted payment system meaning that we do not need to see or store your credit card details, therefore further reducing the risk of your card details being intercepted. 

All prices shown on our website are inclusive of VAT at the current rate. We aim to dispatch all orders placed before 3pm (GMT) on the day of your order or if ordered after this deadline within 24 hours (subject to availability of stock and excluding weekends and Bank Holidays). If for any reason we cannot dispatch within this timeframe our customer services team will contact you using the email details you provide with your payment.

UK Shipping

All orders are carriage free within the UK and are dispatched by First Class mail.

Shipping to EU Countries and rest of the world

All shipping for International orders are charged by weight and will be calculated in your shopping cart at checkout.

Cancellation Policy

Any orders cancelled before 4pm on the date of purchase and therefore before dispatch will be refunded in full the same day. Any orders already dispatched that you wish to cancel will be refunded in full on return of the goods in good condition (see Returns Policy for further details).

Returns Policy

If you are unhappy with your purchase, we can either exchange or refund the items, providing we receive them back within 14 days of delivery. Please note that goods are returned at your own cost. We request that you return goods by registered post, as we cannot be responsible for parcels that do not reach us. Faulty items will be refunded in full including all postage costs. This does not affect your statutory rights.

Privacy Policy

As stated above Brainbox Candy Ltd do not store customer credit or debit card details.

Additional Information

All of our goods are printed and packed in the UK
For further information about any of the above points or regarding any aspect of your order, please contact our customer services at info@brainboxcandy.com or telephone 01702 716643

Modern Slavery Act

Brainbox Candy is committed to ensuring that there is no modern slavery or human trafficking within any part of our business, including all supply chains, distribution channels or any part of our business activities. We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking do not exist within our organisation.

Privacy Policy

Personal identification information

 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

 

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

 

Brainbox Candy collects and uses Users personal information for the following purposes:

 

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

 

Sharing your personal information

 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Changes to this privacy policy

 

Brainbox Candy has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

 

Brainbox Candy

 

https://www.brainboxcandy.com

 

 

 

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