Payment & Delivery Terms
We accept payment for goods via all major credit, debit cards and Paypal and offer our customers a secure, reliable and trusted payment system meaning that we do not need to see or store your credit card details, therefore further reducing the risk of your card details being intercepted.
All prices shown on our website are inclusive of VAT at the current rate. We aim to dispatch all orders placed before 3pm (GMT) on the day of your order or if ordered after this deadline within 24 hours (subject to availability of stock and excluding weekends and Bank Holidays). If for any reason we cannot dispatch within this timeframe our customer services team will contact you using the email details you provide with your payment.
All orders are carriage free within the UK and are dispatched by Royal mail.
Shipping to EU Countries and rest of the world
All shipping for International orders are charged by weight and will be calculated in your shopping cart at checkout.
Any orders cancelled before 3pm on the date of purchase and therefore before dispatch will be refunded in full the same day. Any orders already dispatched that you wish to cancel will be refunded in full on return of the goods in good condition (see Returns Policy for further details).
If you are unhappy with your purchase, we can either exchange or refund the items, providing we receive them back within 40 days of delivery. Please note that goods are returned at your own cost. We request that you return goods by registered post, as we cannot be responsible for parcels that do not reach us. Faulty items will be refunded in full including all postage costs. Your refund will be processed within 3 days of receipt of the returned goods. Refunds will be made to the same method of payment that was used for your order. You will receive an email confirmation of your refund having been processed, however please be aware that banks might take an additional 2-14 days to refund the amount to your card. Damaged, defective or incorrect goods will be replaced free of charge, within 48 hours of you contacting us and notifying us of the defective product.
Products Returned After the Cancellation Period
For products that are returned after 40 days of purchase, we will only refund twenty five percent of the purchase price, however, the goods must be returned in a good/ saleable condition.
Returned goods that are received in a damaged state
If you wish to return goods because you do no want them and they are received back to us in a damaged condition, then we will only refund twenty five percent of the original purchase price
Please send all returns to Unit 11 Laurence Industrial Estate, Eastwoodbury Lane, Southend-On-Sea SS2 6RH
If you have a question about our Returns Policy please email firstname.lastname@example.org and we'll get back to you within 24 hours.
Please note we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”). This does not affect your statutory rights.
As stated above Brainbox Candy Ltd do not store customer credit or debit card details.
All of our goods are printed and packed in the UK
For further information about any of the above points or regarding any aspect of your order, please contact our customer services at email@example.com or telephone 01702 716643
Modern Slavery Act
Brainbox Candy is committed to ensuring that there is no modern slavery or human trafficking within any part of our business, including all supply chains, distribution channels or any part of our business activities. We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking do not exist within our organisation.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Brainbox Candy collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.